Data & Impact
September 5, 2024-September 4, 2025
URGENT SUPPORT & FOLLOW UP
In the first 2 years of operation (September 2023-August 2025), the DCC had 13,029 engagements with community members and provided services to more than 1,648 people.
RELATIONSHIP BASED CARE
Since opening in September 2023, the DCC received 1,896 calls for service and 10,813 visits to its community space.
PUBLIC SAFETY COORDINATION
The DCC launched a coordinated partnership with Northampton Public Safety Dispatch in March 2025. In August 2025, 11% of calls received by the DCC were from Northampton Public Safety Dispatch.
Keep Scrolling for Program Highlights!
For more information about the DCC's community impact and engagement, read the 2024 Impact Report.
DCC Program Highlights
The DCC Community Space
The DCC Community Space provides a safe, supportive environment where community members can stabilize during challenging moments, access resources, and connect with ongoing support services, reinforcing the DCC’s commitment to holistic care.
Proactive Community Outreach
DCC Community Responders engage in outreach efforts to prevent crises from occuring and provide support connecting vulnerable community members to services offering mental health, substance use, and housing stability resources.
Conflict Resolution and Support Services
The DCC has effectively delivered conflict resolution, de-escalation services, wellness checks, and community safety interventions, creating a safer environment for Northampton residents.
Connecting Community Members to Resources
The DCC has been instrumental in connecting community members to vital services, from mental health support to assistance with basic needs, ensuring equitable access to resources.
Personalized Wellness Checks
DCC’s Community Responders are skilled in providing wellness checks focused to individual needs, ensuring people receive the help they need promptly.
Harm Reduction Collaboration
The DCC works to offer harm reduction services, demonstrating a commitment to public health and substance use initiatives.
DHHS is dedicated to protecting, promoting, and improving the health and well-being of all residents through science-based practices. With core values of equity, trust, service, and partnership, DHHS strives for fair treatment, mutual respect, and community strength, addressing social determinants and enhancing policies for community wellness.
Public Health Leadership
Multi-Agency Collaboration
The DCC has formed strong partnerships with local organizations such as Craig’s Doors, MANNA, Eliot Community Human Services, Hilltown Community Health Care, Clinical & Support Options, and Tapestry. These partnerships help deliver comprehensive support in areas like healthcare, shelter, harm reduction, and mental health services.
